Customer Service Officer

3 days ago

Henderson, New Zealand Saturn Group Full time

**Global Company and Market Leader**:

- **Health & Nutrition - immediate start**:

- **Full-time Temp to Perm position, West Auckland location**

Our client is a market leader in the life sciences industry, a global science-based company in Nutrition, Health and Sustainable Living. The company delivers innovative business solutions that nourish, protect, and improve performance in global markets such as animal healthcare, healthcare, engineering, and environmental science.

The role of Customer Service Officer is the pivotal link between customers, production team, sales team, planners and warehouse and internal and external logistics providers. This a full-time, temporary role with the opportunity to become a permanent position for the right person.

**Key areas of responsibilities include**:

- Awareness of progress of customers’ orders.
- Receive and process purchase orders received from various customers.
- Entry of quotes and orders into SAP and monitoring of progress.
- Work closely with Account Managers to obtain and enter monthly forecasts into the system.
- Work closely with Production, Warehouse, Planners, QA and the Sales teams to ensure the customers’ orders are produced to forecast, within specification and delivered on time and in full.
- Work with the Commercial team to ensure all open orders are dispatched and invoiced in a timely manner.
- Maintain and communicate forecasts these to toll manufacturers.
- Place orders for externally produced products on toll manufacturers via the purchasing team.
- Arrange dispatch of orders from third party warehouses.
- Work with the Purchasing / Planning teams to ensure imported products arrive on time, in full.
- Communicate with customers on all relevant information to them on the status of their orders.

**To be successful in this role you will need to have the following skills and attributes**:

- Minimum of 2-3 years of related experience in customer service or sales.
- Experience with SAP or similar business enterprise software preferred.
- In-depth knowledge of Microsoft Office essential ie. Intermediate - Advanced Excel.
- Team player and excellent interpersonal skills.
- Strong written and oral communication skills.

**What they offer**:

- Competitive remuneration.
- Gain personal growth and career development.
- Hybrid home / office work week.
- Free healthy lunch every day, free fruits and vitamins.

**Job Types**: Full-time, Temp to perm

Schedule:

- Monday to Friday

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