Export Customer Service Manager

2 weeks ago


Auckland City, New Zealand Goodman Fielder Full time

Newly-created role in our Customer Experience team, managing a team of awesome export coordinators
- Develop great relationships with our internal stakeholders in operations, manufacturing & sales
- A unique opportunity for someone to come in and develop and build best-practice processes and systems

We host some of the most loved and trusted NZ brands including Vogel, Meadow Fresh & Puhoi Valley, just to name a few. We produce and market: rice, flour, oil, sugar, dressings & condiments, cake mixes, desserts and sauces - the list goes on Our markets span Australia, New Zealand, Fiji and the Islands, Papua New Guinea and New Caledonia.

Our purpose is simple. It's about making everyday food better for everyone.

What is the opportunity?

It's an exciting time to be part of Goodman Fielder right now, as it grows its export business from both Australia and New Zealand with the coordination of a central Export Customer Service team, based in Auckland.

We are looking for an Export Customer Service Manager who is passionate about Export and loves leading and coaching a team. Export is a key growth area for Goodman Fielder and as such, the CS Manager role is high profile within the business.

The team is responsible for managing customer orders, shipment bookings and export documentation for product sourced from both Australia & NZ markets, exporting to a range of internal Wilmar and external customers across a number of countries including China, Vietnam, Malaysia, PNG, Philippines, Pacific Islands and UAE. This is a fantastic leadership opportunity as it will allow you to actively contribute in shaping the Customer Experience strategy with a specific focus on improving engagement with our customers.

**What we offer**

You will be joining a driven team of professionals who genuinely enjoy working together, resulting in a highly collaborative environment. In return for your passion and success, we will reward you with a competitive remuneration package and help you to achieve personal and professional growth and development.

At Goodman Fielder, we aim to be a destination employer in the food industry where we don't just offer jobs - we offer long term careers.

For more information about us or to learn about other roles available at Goodman Fielder, please visit our careers page and register your details so that we can notify you of jobs which interest you.



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