Imports & Export Customer Services & Operations
5 days ago
Our client
A trusted New Zealand owned international freight forwarding company, recognised for delivering an exceptional full service across the supply chain. They are a true one stop shop, offering comprehensive tailored door to door freight and storage solutions.
About the role
Due to continued business growth, our client is now seeking senior Customer Services/Operator, who has experience in Imports and Export to join their dynamic and fast-paced team.
What you'll be doing
- Manage the end to end process for a portfolio of import and export customers
- Preparing quotations for both air and sea freight shipments.
- Coordinate and oversee the import and export of freight shipments, ensuring timely and efficient delivery
- Liaise with overseas agents and international partners, customers, and service providers to manage logistics and provide excellent customer service
- Prepare and process all necessary documentation, including bills of lading, and other shipping and airfreight documentation
- Monitor shipment progress and provide regular updates to customers
- Identify and resolve any issues or discrepancies that arise during the shipping process
- Invoicing
What we're looking for
- Solid international freight forwarding experience, ideally an all rounder in both import and exports operations.
- Excellent communication and customer service skills, with the ability to liaise effectively with both internal and external stakeholders
- Proficient in using cargowise
- Highly organised and detail-oriented, with the ability to multitask and prioritise effectively
What is on offer
- A collaborative and inclusive culture that values teamwork and innovation
- Great location
- Opportunity to make this role your own and build lasting relationships
This great team are committed to providing a supportive and rewarding work environment. If you are interested in this role, don't delay APPLY NOW
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