Customer Service Representative

2 days ago

Auckland City, New Zealand Auckland Council Full time

Be part of a great team of people who find solutions for our customers
- Six weeks of paid full-time training provided
- Permanent, full-time and part-time positions available based at Manukau Civic Building

**He angitūtanga: The opportunity**
We are excited to be hiring our next group of Customer Service Representative Contact Centre agents to enhance our team and ensure excellent customer experiences. You'll provide accurate information and assistance to both external and internal customers calling about Auckland Council services.

Every day brings new challenges as you greet and help our customers with diverse phone queries. From parking and dog registrations to property enquires and noise complaints, you'll handle a wide range of issues.

Key Responsibilities include:

- Responding promptly and accurately to phone inquiries from both internal and external customers
- Handle inquiries efficiently, log service requests accurately, and track progress until completion.
- Notify relevant departments about public space issues like flooded drains, fallen trees, and graffiti.
- Log all investigation requests such as noise complaints or unhygienic business practices.
- Escalate stagnant tasks to the appropriate contacts when needed.

**He kōrero mōu: About you**
To be successful in this role, you will display the following:

- Excellent verbal communication skills and a polite telephone manner.
- Demonstrates problem-solving ability, prioritization skills, and the capacity to interpret tasks effectively.
- At least 2 years of proven experience in customer service role
- Resilient, punctual, and adaptable to a dynamic environment with multiple priorities.

Click here to access the position description.

We are a 24-hour, 7-day-a-week contact centre with full-time and part-time positions available. Please see the available shifts below and choose your preferred shift based on your availability. (Please note, the afternoon shift requires working from home and shift start and end times may vary based on business needs, with 3 weeks' notice provided for any changes)

All successful recruits must be available for six (6) weeks of full-time training, Monday to Friday, 9:00 a.m. to 5:30 p.m on site at Civic Building, Manukau.

**Shift**

**Employment Type**

**Work Pattern**

**Shift Schedule**

Option 1

Part-Time (24 Hours)

Friday, Saturday, Sunday

Morning shift (starts between 7am-9:30am)

Option 2

Part-Time (24 Hours)

Friday, Saturday, Sunday

Afternoon shift (starts between 1:30pm-5:00pm)

Option 3

Part-Time (24 Hours)

Saturday, Sunday, Monday

Morning shift (starts between 7am-9:30am)

Option 4

Part-Time (24 Hours)

Thursday, Friday, Saturday

Morning shift (starts between 7am-9:30am)

Option 5

Full-Time (40 hours)

Saturday - Wednesday

Morning shift (starts between 7am-9:30am)

Option 6

Full-Time (40 hours)

Saturday - Wednesday

Afternoon shift (starts between 1:30pm-5:00pm)

Option 7

Full-Time (40 hours)

Tuesday - Saturday

Afternoon shift (starts between 1:30pm-5:00pm)

Option 8

Full-Time (40 hours)

Thursday - Monday

Morning shift (starts between 7am-9:30am)

Option 9

Full-Time (40 hours)

Sunday - Thursday

Morning shift (starts between 7am-9:30am)

**Ngā āhuatanga kei a mātou: What we offer**

**Applications close Monday 9th August at 11.59PM

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