Enforcement Officer

3 days ago

Wellington City, New Zealand New Zealand Government Full time

Effectively support customers with their safety camera offence requests
- 64,632 Salary + KS
- Flexible working, 5 weeks annual leave + career development
- Permanent full-time role based in **Wellington** | 17 March 2025 Start

**Te Whiwhinga mahi | The opportunity**
We have an exciting opportunity to join our Waka Kotahi Safety Camera System team as an Enforcement Officer in Wellington.

The purpose of this role is to process safety camera offence tasks and make decisions in relation to enforcement activities. A core part of the role will be accurately verifying data and information provided by safety cameras to determine the correct course of action while adhering to detailed guidelines to meet legislative requirements and evidential standards.

You'll efficiently and effectively support customers with their safety camera offence requests and have a strong manaakitanga and ensuring a seamless customer experience.

For more information, view the position description here.

**Hours**
We are currently recruiting for hours on a rotating roster between Monday to Friday 7.55am - 6pm. Full time, 40 hours per week.

**Training**
You'll need to be available full time between 8am - 4.30pm, for 4 weeks training starting on Monday 17 March January 2025.

**Ko koe tenei | About you**
To be successful in this role, you will bring:

- Sound judgement and robust risk-based decision-making skills.
- Strong focus on customer experience while working in a Regulatory environment.
- Attention to detail and excellent communication skills.
- Strong interpersonal skills and proven experience in building and fostering strong relationships with internal and external stakeholders.
- High levels of resilience and ability to de-escalate situations.
- Ability to work autonomously and seek guidance where needed.

As a requirement for the role you will need to obtain and maintain Enforcement Officer Certification.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. Come with knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

**Ko wai matou | About us**
At NZ Transport Agency Waka Kotahi, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

The Customer and Services Group Te Mahau helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users.

Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.

To be considered for this position you must have a legal right to live and work in New Zealand.

NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

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