Customer Services Representative

1 week ago

Auckland City, New Zealand Cultivate Full time

Immediate start - potential for longer assignments
- Work as a part of the fun and exciting marine / boating industry
- Full & ongoing training provided
- Immediate start - potential to extend / go permanent
- Full & ongoing training provided both on the job and via an in-house on-line platform.
- Join the fun and exciting marine / boating industry

**Company**:
This global organisation is a leader in their industry, providing products and services to the boating & marine world. They have offices in over 40 locations worldwide, and distribution sites in over 100. They manufacture, distribute & sell a number of brands well-regarded by those who know the industry well.

**Role**:
The NZ Head Office, based on Auckland's North Shore, is looking for a Temporary Customer Service specialist to step into this Customer Service role.

**Hours, Location and Duration**:

- This is a Temp role requiring an immediate start
- Based on Auckland's North Shore
- 40 hours per week.
- Mondays to Fridays (no weekends).
- 10.30am to 7pm
- If you're not a morning person, or like to hit the gym/walk the dog/drop the kids to school/sleep in every morning
- this role will be perfect for you
- Miss the peak traffic by starting at 10.30am.
- Once training is completed, you will have the ability to work from home a couple of days a week

**Duties and Responsibilities**:

- Provide support to B2B customers on all products
- Take, process & manage orders from start to finish (however, definitely not a sales role)
- Manage and compile reporting
- Build rapport & trust with customers by going the extra mile with every single one of them

**About you**:

- Ideally some previous experience in a phone CS role
- If you're a boating enthusiast, love being on the water, or you're a bit of a boating gadget nerd - that would be a bonus however not an absolute requirement.
- You will need to be confident & comfortable in a role where you are providing support with regards to electronic products.
- You’ll be able to pick things up on the fly and remain professional at all times

**What this role can offer you**:

- The opportunity to work in an exciting & unique industry
- Join a supportive team who can’t wait to welcome you
- Full & ongoing training on all their exciting products & brands

**How to apply**

***

We recognise that neurodiversity is critical to a healthy, productive, and innovative business. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.

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