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Senior UX Designer

3 weeks ago

New Zealand COUNTDOWN NZ SUPPORT Full time

Directly shape the future of digital retail in NZ
- Help the Experience Research & Design Chapter for crafting and delivering the customer and team experience
- Flex between strategy development, coaching, proposition development and delivery of best-in-class experiences

**Ready to make an impact?
At CountdownX we are accelerating our ambition to create highly personalised, seamless and connected experiences for our customers. We’re looking for a Senior UX Designer in our Experience Research & Design team here in Aotearoa.

The Chapter is responsible for creating beautifully crafted, engaging and highly functional/usable experiences across multiple channels and platforms, that enhance our customers’ shopping experiences and the way our brand shows up digitally.

As a Senior UX Designer, you will be responsible for evolving the experience for how our customers discover, browse and search for relevant products as a part of their everyday online shopping experience. This role is a key part of a cross-functional team to embed design thinking and lead experience design activities with strategic influence.

This is your chance to make a genuine impact and design a world class digital retailing experience

**About the Role | Mō te Tūranga
- Contribute to the experience vision and strategy for your product or experience space.
- Identify and prioritise design problems and opportunities, articulate UX outcomes and inform product roadmaps.
- Lead the UX research and design process for propositions, experiences and journeys from discovery through to in-life monitoring.
- Work in close collaboration with the Product Owner/team to identify and set experience goals and cross-functionally with relevant stakeholders across the business to set project goals.

**About You | Mōu
To succeed in this role you will have proven technical UX Design capabilities and an ability to foster strong relationships and have a real impact in the team, bringing your strong communication and collaborative abilities. You will see the big picture and partner across multi functions.
- At least 6+ years UX, product or service design experience within complex customer-focussed commercial environments.
- A strong command of UX methods including but limited to user testing and interviews, co-design workshops, journey mapping, user flows, information architecture, wireframing and interaction design.
- A customer-first mindset, a thirst for data, and an unapologetic drive to bring the customer into every conversation and area of the business.
- Excellent communication skills and the ability to influence and persuade for the best customer and business outcomes with a growth mindset and attitude.
- Strong research skills across a variety of design thinking methods including qualitative/quantitative, lean/extensive, field/lab, and proposition/design testing.
- Experience designing for a multitude of platforms (web, iOS, Android, etc) and cross-channel digital-physical experiences.
- Experience working within Agile delivery teams and methodologies
- Experience in retail or e-commerce environments is a significant advantage.
- Capability in core design and prototyping tools (Figma, Miro, Axure, etc.) is an asset.

**Working with Countdown | Te Mahi ki Countdown
Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week.

**Come as you are | Haere mai rā
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

If you’re smart and good at what you do, come as you are.