Network Operations Team Lead

**Ko wai mātou - About us**

Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square right? That’s us

With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.”.

**Te Tūranga - About the role**

Are you ready to step up and lead the charge in keeping Foodstuffs North Island connected and running like a well-oiled machine? As our **Network Operations Team Lead**, you’ll be at the helm of a high-performing, customer-focused IT Operations team that’s passionate about delivering seamless, secure, and scalable infrastructure services. From guiding your team through daily challenges to shaping our long-term network roadmap, you'll be driving operational excellence and ensuring our business stays ahead of the curve.

You'll inspire a culture where collaboration thrives, innovation is encouraged, and service is second to none. With a sharp eye on performance, capacity, and cost-efficiency, you’ll partner with key stakeholders across the business to deliver exceptional results — on time and in full. If you're a natural leader who loves solving problems, streamlining processes, and building strong technical capability, this could be your next big adventure.

You’ll be responsible for:

- Leading a dynamic team to deliver top-notch Network Operations services, ensuring high availability and performance across FSNI.
- Owning and executing the network roadmap, including lifecycle planning, service improvements, and continuous innovation.
- Managing day-to-day incidents and outages like a pro — coordinating with internal and external teams to resolve issues swiftly.
- Championing reporting, performance metrics, and capacity planning to ensure services meet and exceed expectations.
- Partnering closely with the Project Delivery Office to align resources, support initiatives, and drive business value.

**Ngā painga - What we offer**

We’re committed to providing awesome experiences for our people, including offering a range of benefits:
- Free carparking -we’ve got over 1,000 carparks including 36free EV plugs
- Southern cross health insurance, Foodies superannuation scheme
- Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
- Flexible working options, a day off on your birthday, long service leave
- Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

**He kōrero mōu - About you**

You’re a proven leader in the infrastructure and operations space, with a solid track record of driving high-performing teams and managing vendors with confidence. People trust your judgement, value your input, and appreciate your ability to bring others on the journey—whether it’s your team, senior leaders, or strategic partners. You thrive in fast-paced environments, and you're not afraid to challenge the status quo to find smarter, more effective ways of working.

With strong commercial acumen, a curious mindset, and a collaborative style, you bring both strategic thinking and hands-on know-how to the table. You communicate clearly, plan effectively, and know how to keep things moving — even when the pressure is on. If you’re someone who leads with purpose, inspires others, and always keeps the customer in focus, we’d love to meet you.

You’ll bring with you:

- A strong background in infrastructure and operational leadership, including managing diverse teams and external vendors.
- Excellent communication and stakeholder engagement skills, with the ability to present ideas clearly and influence across all levels.
- Solid experience in infrastructure architecture and operations within mid-to-large organisations — bonus points if it’s in retail or customer-centric sectors.
- Commercial savvy and negotiation skills, with a sharp focus on ROI, service quality, and business impact.
- A naturally curious mindset, a drive for continuous improvement, and the ability to thrive in a 24x7x365 operational environment.
- Hands-on experience with vendors and technologies such as Fortinet, Aruba, Cisco, Arista, Citrix, SD-WAN, Spine-Leaf topologies, and NetScalers.
- Experience rolling out BYOD and Zero Trust Network Access (ZTNA) solutions would be a bonus.

**Experience awesome. Achieve Awesome. Be awesomely you.**

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

LI-AV1