Infrastructure Team Lead

Ko Waimātou – About Us

Kia ora. We're Foodies. You know New World, PAK'nSAVE and Four Square right? That's us

With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay 'byte'-sized and 'bug'-free.

Te Tūranga – About The Role

Are you ready to lead a high-performing, customer-focused IT operations team to deliver world-class infrastructure services? As our Infrastructure Operations Team Lead at Foodstuffs North Island, you'll be at the heart of our technology, ensuring smooth, seamless operations and supporting an entire organization to achieve its best

What You'll Do

In this role, you'll inspire a team dedicated to delivering top-tier operational outcomes. You'll be the glue between infrastructure and business goals, owning the performance of services that keep our operations running smoothly 24/7. From guiding incident resolutions to managing service levels and handling both insourced and outsourced teams, you'll empower a culture of collaboration, resilience, and high achievement.

Your Day-to-Day Includes:

• Leading with Vision: Drive a culture of high performance and accountability, ensuring your team meets all customer requirements and consistently surpasses expectations.
• Solving Real-Time Issues: Take charge of day-to-day operational challenges, keeping stakeholders informed and driving efficient resolution for any incidents that arise.
• Delivering Results: Ensure your team's KPIs are always on-point, motivating them to achieve operational excellence together.
• Managing the Roadmap: Own the Infrastructure Roadmap, including lifecycle management, resource allocation, and financial control to deliver services that support the business and innovate IT processes.
• Strategizing for Success: Collaborate with project managers and stakeholders to keep priorities aligned and maintain a flexible, agile approach that meets business needs.

Ngā Painga - What We Offer

We're committed to providing awesome experiences for our people, including offering a range of benefits:

• Free carparking -we've got over 1,000 carparks including 36 free EV plugs

• Southern cross health insurance

• 5% discount at our retail stores
• Onsite café with subsidised meals and a mini mart
• Flexible working options, a day off on your birthday, long service leave
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

He Kōrero Mōu - About You

You will be ready to inspire and lead a top-tier IT team that's all about transforming possibilities into reality.

You will also bring:

• Leadership & Vision – You've got a strong track record in operational leadership, infrastructure management, and can guide diverse teams to perform at their best.
• Excellent Communication – Your planning, verbal, and written skills shine, and you're a pro at breaking down complex ideas and inspiring stakeholders across all levels.
• Infrastructure Expertise – From Citrix to Active Directory, you're comfortable with the technical landscape and bring experience in medium-to-large enterprises, ideally in customer-focused or retail environments.
• Curiosity & Innovation – You're always looking for what's possible, embracing a "never settle" mentality that challenges the status quo.
• Financial Acumen – You're commercially savvy, balancing budgets and delivering value-driven IT support that makes a real impact.

If you're passionate about leading a dynamic IT operations team and making a meaningful impact through innovation and collaboration, this is your moment Bring your expertise, vision, and drive to Foodstuffs North Island, and let's create an IT experience that sets the standard for excellence.

Apply now and start your journey with us – where every day is a chance to build, inspire, and innovate

Experience Awesome. Achieve Awesome. Be Awesomely You.

We're proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs Accessibility support could include, interview location, sign language interpreter, assistive technology.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.