Business Engagement Specialist

2 weeks ago

Hamilton, New Zealand Genesis Energy NZ Full time

Reference #- 25520- Posted on- 03 Sep 2024- Closes on- 15 Sep 2024 23:59- Location(s)- Hamilton Office- Expertise- Administration, Communications, Customer Service, Logistics, Operations, Project Management, Strategy- Job level(s)- Experienced- Work type(s)- Permanent full-time**About us**

Genesis Energy is one of New Zealand's leading energy retailers, supplying electricity, natural gas and LPG to more than half a million customers across the country and providing almost 20% of New Zealand's electricity. We want to be New Zealander's first choice for energy management, striving to deliver a different, challenge the status quo, be bold and innovative and take responsibility for our customers and what matters to them.

Between now and 2035, Genesis will play a unique and vital role in energy transition. By joining us, you will play your part in supporting the delivery of innovative energy solutions which will create a more sustainable future for our customers, company and for Aotearoa.

**About the role**

Some of the key responsibilities are:

- Serve as the key relationship manager between LPG operations and customer teams, identifying customer pain points and building market-leading products and experiences.
- Communicate important information to the LPG leadership team about significant events, initiatives, and system changes.
- Collaborate with the LPG leadership to shape strategy, solve problems, and make informed decisions, highlighting gaps in customer experience.
- Share specialised knowledge with internal stakeholders, providing guidance on processes, business systems, and best practices.
- Enhance documentation in the LPG Quality Management System and support stakeholders in maintaining high standards.
- Develop and support initiatives to improve customer experience and value proposition, while understanding the impact on cost and operations.

This is a newly created, permanent, full-time role based in our Hamilton CBD offices.

**About you**
- Tertiary qualification in business or communications.
- 5+ years' experience in a business engagement or communications role.
- Proven experience managing projects and influencing stakeholders at all levels.
- Working experience with optimising technology solutions.
- Strong communication skills with the ability to simplify technical details for better understanding.

**About our benefits**

At Genesis, we value your wellbeing and your contribution to our team. That's why we offer you great employee benefits for you and your family. Some of our benefits include:

- Health insurance, trauma and life insurance for you, and best doctors online service for you and your family.
- Electricity and gas discounts and an extra 20 power shout hours per year if you choose us as your provider.
- Matching up to 4% on contributions to your KiwiSaver or if you are unable to take advantage of KiwiSaver, Genesis will pay a KiwiSaver Cash allowance of 3% instead.
- A flexible working policy to support you to balance personal and professional needs.
- Career development opportunities and a supportive learning culture.

We value diversity and inclusion, and we believe that equity, gender and wellness are essential for our success. We are a market leader that empowers our people to make a positive difference for our customers, our communities and our environment.

If you want to help shape the future of New Zealand's energy sector,

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