Customer Service Representative

6 days ago

Auckland City, New Zealand Fletcher Building Full time

**General Information**:
**Job Type**

Permanent

**Category**

Customer Service

**Business**

Mico

**Location**

Auckland

**Job Reference**

41693

**Posted Date**

16-Oct-2025

**Closing Date**

13-Nov-2025

**Description**:
**About the Role**:

- This isn’t your average retail role. As a **Customer Service Representative** at **Mico New Lynn** you’ll be the first point of contact, and the trusted expert our valued customers rely on. From the moment they walk through the door, you’ll deliver tailored product advice, share your knowledge, and create a customer experience that keeps them coming back. Reporting directly to the Branch Manager, this role offers variety and hands-on involvement across all areas of the branch.
- Recommend products that suit the needs and preferences of every customer
- Process sales and returns at the trade counter
- Merchandising and maintaining stock levels
- Assist with in-store promotions and display setup
- Support with delivery driving when required
- Maintain cleanliness and uphold safety standards through general store housekeeping

**This is a permanent full-time role, offering 40 hours per week Monday to Friday at our New Lynn Branch.**

**About You**:

- To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You’ll be friendly, reliable, enjoy working with others, and ready to jump in wherever needed.
- Bring a strong work ethic, approachable down-to-earth attitude and committed to delivering great service to everyone you meet
- Strong attention to detail with excellent written and verbal communication skills
- Confident using technology and navigating multiple systems
- Physically fit and comfortable with heavy lifting and manual handling tasks
- ** Full NZ Class 1 Drivers Licence is Essential for delivery driving**:

- Previous experience in a similar customer-facing or retail role
- Knowledge of plumbing, building products or the construction industry is a plus

**Our Benefits**:

- Competitive hourly rate
- Staff buying privileges and company benefits for you and your family
- Genuine development opportunities that come with being part of the wider Fletcher Building Group
- Employee Education Fund
- Health & Wellbeing initiatives including an Employee Assistance Programme

**Pre-employment checks include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.**
- We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand._

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