Customer Support Advisor

2 days ago

Masterton, New Zealand Brandt Tractor Full time

**ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?**

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

**Responsibilities**:

- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
- Maintain accurate customer interactions, orders, and service history records in our CRM system.
- Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings and industry trends.

**Requirements**:

- 5+ years of previous sales experience in the heavy equipment industry. (In a similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agricultural equipment parts and services.
- Excellent communication and interpersonal skills.
- Ability to build reports and maintain positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationship management. (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to plan, develop, and communicate territory coverage to maximise sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license is required.

**Benefits**:

- Competitive salary and commission structure.
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities.
- Positive and supportive work environment.
- Employee discounts on service and Brandt products.

**Please note that we have multiple roles across our branches - for a full list please check out our website: Brandt Careers | Jobs at Brandt

  • Customer Support Advisor

    7 days ago

    Masterton County, New Zealand Brandt Tractor Full time NZ$60,000 - NZ$120,000 per year

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and...

  • Customer Advisor

    2 days ago

    Masterton, New Zealand Computer Concepts Full time

    **General information**: **Location** Masterton **Expertise** Retail, Sales **Job Level** Entry **Employment Type** Permanent full-time **Close Date** 20-Sep-2024 **Ref #** 58007 **Description & Requirements**: **Join Aotearoa’s #1 Mobile & Digital Services provider and Build Your Career!** **MŌ TĒNEI TŪRANGA MAHI - ABOUT THE ROLE** You'll...

  • Parts Advisor

    1 week ago

    Masterton, New Zealand Toyota Full time

    TRC Toyota Masterton has a position available for a Parts Advisor to join our busy crew. This is a rare opportunity! Check out what’s in it for you! - Be an integral part of an established and successful company - Manawatu & TRC Toyota.- Great support from our Service and Parts Team Leader and Group Parts Manager- A great opportunity to further your...

  • H&s / HR Advisor

    1 week ago

    Masterton, New Zealand Walter & Wild Full time

    **Love variety in your day and the chance to make a real impact where it counts?** We’re on the lookout for a confident and capable **Health, Safety / HR Advisor** to join our team in a hands-on, site-based role that’s all about supporting our people and creating a great and safe place to work. This is a rare opportunity to blend your experience across...

  • Principal Stakeholder Engagement Advisor

    2 days ago

    Masterton, New Zealand Plunket Full time

    Whānau Āwhina Plunket people are at the heart of what we do, our frontline kaimahi impact the lives of whānau from across Aotearoa on a day to day basis, providing reassurance and clinical advice in homes, clinics and in community settings. We’re seeking a Principal Stakeholder Engagement Advisor preferably based in Wellington to join our team in a...

  • Special Education Advisor

    2 weeks ago

    Masterton, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent - Location: Masterton, NZ **Help shape the future of Education** - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different...

  • IT Support Specialist

    2 days ago

    Masterton, New Zealand Computer Partners Full time

    Location: Wairarapa (Masterton) Overview: An IT company in Masterton looking for a multi-talented individual to fill the role of IT and Customer Service Specialist. This position requires a diverse skill set encompassing IT support, customer service, and reception duties. If you are a proactive problem-solver with a passion for technology and customer...

  • Customer Services Coordinator

    2 weeks ago

    Masterton, New Zealand Belgravia Health & Leisure Group Pty Ltd Full time

    **New Zealand, Trust House Recreation Centre - Masterton** - Part time 30 hours per week Leadership Role - FREE Access to our facility - Work within a supportive team that will ensure your success This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions! **The...

  • Customer Service Representative

    1 week ago

    Masterton, New Zealand Powershop Full time

    Company Description Our Masterton office is owned and operated by Meridian Energy which is New Zealand’s biggest producer of renewable energy helping to power a greener healthier world. We take the best parts of both a modern and unique workplace while utilizing meridians great employment and corporate reputation allowing us to deliver a workplace that...

  • IT Support Specialist

    1 week ago

    Masterton, New Zealand Computer Partners Full time

    **About the Employer** New Zealand-owned and operated IT solutions provider based in the Wairarapa region. We are an **Accredited Employer** providing end-to-end IT services for small to medium enterprises and residential clients. Our work covers everything from hardware repairs and server installations to Microsoft 365 and cloud solutions. We’re...