Customer Service Representative

Company Description

Our Masterton office is owned and operated by Meridian Energy which is New Zealand’s biggest producer of renewable energy helping to power a greener healthier world. We take the best parts of both a modern and unique workplace while utilizing meridians great employment and corporate reputation allowing us to deliver a workplace that has a strong purpose, and a genuine care for our people

Powershop Australia is one of the world’s first online shops for energy. For over a decade they have been challenging the norm and have built an energy company with hundreds of thousands of customers that love their brand. The secret sauce is our Masterton Contact Centre (where you will be) which mixes a fast-paced environment and culture that thrives on productivity and good Ol banter which creates an environment that puts customers at the centre of everything we do.

We want all our people to be the best that they can be, so we make sure that there’s room for our crew to be exactly who they are. As a team, we recognise all the wins - no matter how big or small, personal or professional, that we smash them together and celebrate the success of each team member individually.

Although we have a laugh and never take ourselves too seriously, we work hard and put our customers first - that’s the serious part and it’s at the heart of all that we do.

**What you’ll bring**:
We are looking for someone who is hard-working, reliable, and passionate about customer service.

Using your great phone manner and enthusiastic approach you will help our customers see the wisdom of making the switch to Powershop, understanding their bills, and utilizing our app and tools to make smarter choices about their electricity and gas usage, support when facing hardship or simply updating their information.

The hours are to be on a roster that fits with all team members and meets the business needs, between 10am-9pm
- We’ll even reward you for missing your daily dose of Shorty Street by paying an allowance in addition to your normal pay.
- The non-negotiables._
- Calm, confident phone manner
- Ability to prioritise your ever-changing workload
- Extraordinary accuracy & attention to detail and will be able to think outside of the box.
- A team player with a flexible approach and a willingness to learn.
- Ability to identify mistakes (including your own), document and articulate issues, fix things and move on with the valuable lesson’s mistakes bring.
- Preferably you’ll have some previous customer service experience, but this is not essential
- The ability to roll your sleeves up and get a good old-fashioned day's work done.
- Be a good human - We recognise that we're in it together through good times and bad and we treat each other as we would want to be treated.

**What we can offer you**

We pride ourselves on our strong office culture, we want all our people to be the best that they can be, so we make sure that there’s room for our crew to bring their whole selves to work. That includes the jokes, sing-a-longs, sausage roll shouts and other such guilty pleasures and banter. We also offer:

- An attractive and competitive salary package that is reviewed annually, performance-incentive plus discounts from a number of partnerships
- Enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days additional leave
- Life, trauma and income protection insurance (which we hope you won’t need)
- Enhanced Kiwi Saver contributions
- Access to the Meridian employee share scheme
- Excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there
- An award winning wellbeing programme that provides support whenever and wherever you need it
- Employee discounts off your power with Powershop, every bit counts
- Tools and resources offered for a potential hybrid working environment

Additional Information