IT Support Specialist

6 days ago

Masterton, New Zealand Computer Partners Full time

**About the Employer**

New Zealand-owned and operated IT solutions provider based in the Wairarapa region. We are an **Accredited Employer** providing end-to-end IT services for small to medium enterprises and residential clients.

Our work covers everything from hardware repairs and server installations to Microsoft 365 and cloud solutions. We’re committed to technical excellence, integrity, and customer satisfaction.

**Position Summary**

We are seeking a qualified and experienced **IT Support Specialist** to join our technical team. The role requires hands-on expertise in **chip-level motherboard repairs**, **server and network administration**, and **cloud-based systems**, with flexibility to attend onsite service calls and provide client support across the Wairarapa region.

**Key Responsibilities**
- Diagnose and perform **chip-level motherboard and hardware repairs** on laptops, desktops, and servers
- Install, configure, and maintain **Windows Servers, VMs, and networked environments**:

- Administer **Microsoft 365, SharePoint, OneDrive, and Exchange Online** environments
- Manage **cloud computing and virtualisation platforms** (e.g. Hyper-V, VMware, Azure)
- Perform **data backup, migration, and recovery** operations
- Deliver **onsite IT support and maintenance** for business and residential clients
- Maintain workshop inventory, documentation, and job records
- Availability for **Saturday work** or rostered weekend support when required

**Skills and Experience Required**
- Minimum **3 years’ experience** in IT support, system administration, or electronic repair
- Strong knowledge of **motherboard-level component diagnostics and soldering**:

- Experience with **server setup, Active Directory, and virtual environments**:

- Competence in **Microsoft 365 / SharePoint / Exchange Online administration**:

- Understanding of **cloud computing, networking, and data security**:

- Valid **New Zealand driver’s licence** (or ability to obtain)
- Excellent problem-solving and customer-service skills
- Ability to work independently and manage multiple tasks

**Preferred (but not essential)**:

- Formal IT qualification or certification (e.g. CompTIA A+, Microsoft 365 Admin, or equivalent)
- Prior experience in IT workshop or MSP environment

**Employment Terms**
- **Full-time (37.5 hours per week)**:

- **Permanent position** based in Masterton, NZ
- **Hourly rate**: NZD $28 - $33 depending on experience and qualifications
- Employer is **Accredited under Immigration NZ’s AEWV programme**

Only shortlisted applicants will be contacted.

Pay: $28.00 - $33.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Visa sponsorship

Application Question(s):

- What is your visa status.
- Would you require visa assistance?

**Experience**:

- IT support: 3 years (required)

**Language**:

- English (preferred)

Work Location: In person

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