Interrai Services Team Administrator

Join Health New Zealand | Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Te whiwhinga mahi | The Opportunity**

interRAI is a suite of comprehensive clinical assessment tools, used in New Zealand to assess the needs of people in aged residential care (ARC) and home and community support services (HCSS) for vulnerable people in Aotearoa New Zealand. interRAI assessments are designed to identify opportunities for improvement and / or any risk to the person's health.

In this role, your primary purpose is to provide comprehensive administrative support across the interRAI Education and Support Team, to assist with the provision of interRAI Service deliverables as well as dealing with internal/external customer enquiries and incidents for a national health assessment software platform for the interRAI Service Desk Support.

Communication will be a core component of your role, and you will act as a key contact across interRAI services, liaising with service providers, health professionals, service managers, regional and district hospitals and the wider Health New Zealand staff.

**Mōu | About you**

You will be an experienced, knowledgable and adaptable Administrator, ideally with some experience working within health, or in a large, complex organisation.

You will be required to engage with a range of internal and external stakeholders across Aotearoa in this role so you will need to be an excellent communicator with a strong stakeholder focus, who is able to build strong relationships and understand the different needs required in each context.

**Ngā pūkenga me ngā wheako | Skills and experience**
- Experience in a similar administrative support role
- Customer service experience
- A positive attitude to customer problems and incidents in a high-pressure environment
- Excellent written and verbal communication skills
- Ability to multitask across multiple incidents
- Ability to follow process and procedures accurately

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

**Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world**

Health New Zealand supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Nau mai, uru mai | Come and join us**

When you join us, you become part of transforming the health system. This is a once in a life-time change,that will touch the lives of everyone in Aotearoa, and future generations.

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion**

**Me pēhea te tuku tono | How to apply