Service Administrator
3 days ago
Company :
Continental Car Services LtdContinental Cars Audi, a proud subsidiary of Sime Motors, offer a driving experience that defines luxury, performance, and cutting-edge technology. For over 30 years, we've been bringing Audi's iconic range of vehicles to New Zealand, from the dynamic Audi A3 to the high-performance Audi R8, all crafted to deliver unparalleled comfort and precision on every road. Whether you're seeking elegance, performance, or the latest in automotive innovation, we are here to help you discover the Audi that's perfect for you.
About the Role
We're looking for a proactive and customer-focused Service Administrator to join our team on a fixed-term contract through to November 2026. This full-time role (47.5 hours per week, Monday to Friday between 7:30am – 5:30pm) offers a great opportunity to be part of a supportive and fast-paced environment where your attention to detail and commitment to excellent customer service will be highly valued.
Key Responsibilities
- Greet and assist customers, ensuring a professional and welcoming experience
- Manage incoming calls and confirm service appointments
- Accurately process service documents, invoices, and timecards
- Maintain and update customer records and databases
- Liaise with customers regarding job progress and service updates
- Process payments and reconcile daily transactions
- Follow up on outstanding accounts
- Order and manage office supplies and creditor invoices
- Complete manufacturer reports and distribute mail
- Support the service team with general administrative tasks and ensure compliance with health and safety policies
About You
To thrive in this role, you will bring:
- Proven experience in a similar administrative or customer service role
- Exceptional time management and organisational skills
- Strong computer literacy and familiarity with in-house systems
- A genuine passion for delivering outstanding customer service
- Accuracy and efficiency in administrative tasks
- A proactive attitude and eagerness to learn
What We Offer
- A stable and supportive work environment
- Access to our Sime Motors Privileges Programme, offering discounts at over 100 retailers across New Zealand from day one
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