Head of Delivery and Performance

Ratonga Matihiko | Digital Services

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

Full-time 37.5 hours per week (1.0 FTE)

Continuing (permanent) position

Generous annual leave provisions and professional development opportunities

Kia hiwa rā, kia hiwa rā He hiahia, he pūkenga nōu ki te mahi a te Head of Delivery & Performance? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

**Mahi Ngātahi | Who You Will Work With**
Building world-class digital capability is crucial to the University of Canterbury's ongoing success. Digital Services strive to provide the University with contemporary and competitive technical capabilities to enable the realisation of UC's strategic vision, driving growth and operational efficiencies to enable UC's long term financial sustainability. Digital at UC will be a strategic enabler to deliver relevant, distinctive, world-class learning, research and collaborative experiences to a global audience. This is underpinned by an empowering workplace experience that enables our people to digitally embrace Whanaungatanga, Manaakitanga and Tiakitanga.

Reporting into the Chief Digital & Technology Officer in this role you will work closely with the Digital Leadership Team to enable effective planning of our delivery portfolio, enabling prioritisation and effective decision making for leadership. The role will also work across UC in guiding continuous improvement in Digital Services P3M3 practices and tooling. This will include supporting and coaching project leaders and sponsors to ensure compliance with standards based on good practices as appropriate based on the scale and complexity of their initiatives.

**Āu Mahi | What You Will Do**
As Head of Delivery & Performance you are responsible for the Digital Services P3M3 practice and related team. The role will also lead the definition and reporting framework for Digitals overall performance, measuring both our progress against Digitals Master Plan goals but also key service measures that matter most to our staff and students at UC. Leveraging the entire team as well as the wider Product and Platform leaders, this role will orchestrate our delivery planning 'heartbeat' of regular events, bringing teams together to share plans, resolve conflicts and identify risks. This includes a key role in elevating and engaging UC in regularly showcasing our quarterly progress and the priorities for the quarter ahead.

Digital Services works together as one team to deliver our transformative programme of work, utilizing a standard approach and framework, delivered through quarterly increment planning aligned with annual and tri-annual financial and strategic planning cycles. This role will be centrally accountable for facilitating and seeking to continuously improve Digitals overall portfolio planning.

**Mōu | Who You Are**

Holding the relevant qualifications of Bachelor's Degree in Commerce or related IT field (NZQA Level 7) and Prince2/MSP/LEAN practitioner qualification or equivalent, you will have significant (10+ year') experience and skills in project delivery, including portfolio/programme management or consulting, ideally having worked in both the public and private sector. You will have extensive practical experience in use of agile frameworks (Scrum, KanBan, Scrumban, SAFe), and also be an experienced people leader.

You will feel confident managing complex, multifaceted projects/portfolios across multiple departments and customers and have the ability to set priorities and adapt to changes in a quick, professional manner. Advanced planning and forecasting skills, with demonstrated ability to take a continuous approach to planning, forecasting, estimating, financial tracking and forecasting is an area of expertise for you.

Importantly you are able to demonstrate highly developed stakeholder management skills, adept to navigate through complexity, at pace, with a natural ability to manage compelling priorities and be a natural influential communicator with a growth mindset.

**Ngā Painga o UC | Why UC**

Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can, and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.

We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.

**The closing date for this position is: 04 May 2025 (midnight, NZ time)**:
**Pēhea te tono mai | How You Apply**

Applications for this position must be submitted v