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Customer Service Team Leader

3 weeks ago

Wellington City, New Zealand Universal Business Team Full time

The Company
Plumbline offers one of the most extensive bathroom and kitchen collections in New Zealand and delivers an unparalleled range of contemporary and traditional products. Every part of their luxurious range is a labour of love and an aesthetic masterpiece; every detail has been intrinsically thought through to ensure Plumbline's sophisticated brand is perfectly positioned to respond to the growing desire from architects, designers, and property developers.
The Plumbline range of products is simply exceptional with a management team committed to maintaining the exceptional growth of recent years.
The Role
We are delighted to partner in the search for an enthusiastic Customer Service Team Lead with a genuine passion for delivering top quality service. Based at their state-of-the-art Wellington showroom, reporting to the General Manager. You will be responsible for building strong relationships with all stakeholders across the business and leading a passionate team of Customer Service professionals. As a natural problem solver, you will have the ability to think outside the box and tailor solutions in order to deliver a seamless customer experience.

**Key Responsibilities include**:

- Communicate effectively across multiple departments to ensure a smooth sales experience
- Build and maintain a culture of service excellence, quality and ensure process compliance
- Create world-class service standards across the business
- Coordinate, lead, coach and develop a high performing customer service & after sales/service team

**What we are looking for**:

- A solution-focused individual with a positive attitude and technical mindset
- Demonstrated experience delivering top quality customer service. Previous experience as a Customer Service Representative, Customer Service Manager, Service Department Manager or Service Technician is highly advantageous
- The ability to work under pressure
- Exceptional communication skills and strong attention to detail

What is in it for you?
- A culture and work environment that is highly regarded
- In house chef and onsite parking
- Rewards and incentive programs with ongoing development opportunities
- Be part of a company that is passionate and committed to success and have the opportunity to play a big part in the next phase