Customer Services Team Leader

3 days ago


Christchurch City Canterbury, New Zealand Ballantynes Full time

**Working for Ballantynes**

Ballantynes brings a mix of tradition and innovation to the Canterbury region. With locations in Christchurch and Timaru, we employ over 300 staff to fill a wide range of roles including retail, hospitality, buying, customer services, IT, finance, marketing, and more.

At Ballantynes we are all about delivering exceptional customer service. Our people are essential to our goal of providing a warm and welcoming environment for customers and staff.

**About the role**

Reporting to our Sales Manager, the Customer Services Team Leader will be responsible for providing an outstanding customer service experience to all Ballantyne’s customers across our traditional communication methods and our newer mediums such as social messaging and live chat. The role is also responsible for providing the same excellent service to our internal departments and managing the day-to-day operational activities of the Customer Services team.

Leading a team of 7 you will facilitate the smooth and efficient running of the Customer Services team, problem solving where required.

As part of a dynamic and enthusiastic team you will be passionate about providing outstanding leadership and customer service. You will be well organised, have excellent communication skills and be able to cope well under pressure, never losing your cool.

You will be a natural problem solver, happy to investigate issues while improving processes.

You will have previous customer service or front of house experience; and from the retail sector would be advantageous. You will be a confident computer user, as well as navigating our social media communication, the role will regularly involve using spreadsheets and databases. Prior experience with a CRM system would be beneficial but training will be provided.

This full-time role is 40 hours per week, working Tuesday-Saturday.

**To Apply



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