Customer Support Team Leader

3 days ago

Wellington City Wellington, New Zealand Toyota Full time

Our **Customer Support** team is looking for a new Team Leader who is keen to share their skills in Customer Service with others and drive the team to the next level.

As the **Customer Support Team Leader**, you will be accountable for maximising our customer retention, and enhancing the experience for our Service and Sales departments.

The position will involve leading a team of five staff while working alongside other managers around the business to support our customer experience.

As this is a productive role, you will also be the first point of contact for all in-coming calls into our business. With over a 150 staff, we receive a lot of calls in a day, and it will be your primary responsibility to co-ordinate these calls between our 5 branches. You must be able to work autonomously and in a repetitive environment. You will be asked to provide administrative support at times to ensure the smooth running of the Customer Support Team.

**About you**:

- Three years of customer service experience ideally at a senior level
- Resilience to achieve goals even in the face of obstacles
- Personable with the ability to interact with a wide variety of customers and staff
- Good computer skills and a high-level knowledge of Microsoft Office
- Practical and keen to challenge and implement new ideas and processes
- Strong organisational skills and the capability to prioritise workloads and tasks efficiently
- The ability to work well in a team environment
- Attention to detail
- Reporting and Administration to Senior Management
- Automotive Service experience is highly desirable

**On Offer**:

- Competitive remuneration package
- Staff discounts & opportunities for career development
- Ongoing training and development in conjunction with Toyota New Zealand
- A friendly, supportive, and fun team environment

This role would be perfect for a Senior Service Advisor or Service Advisor Team leader who is wanting to take their career in a different direction.

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