Customer Service Team Leader
1 day ago
**General Information**:
**Job Type**
Permanent
**Category**
Customer Service
**Business**
ColorCote
**Location**
Auckland
**Job Reference**
41117
**Posted Date**
01-Aug-2025
**Closing Date**
22-Aug-2025
**Description**:
**Customer Service Team Leader**
**_ Pacific Coil Coaters, part of Fletcher Building, is a leading provider of pre-painted steel products across New Zealand. We pride ourselves on delivering high-quality solutions and exceptional service to our customers. We're now looking for a passionate and experienced Customer Service Team Leader to lead our dynamic team and drive service excellence._**
**About the Role**
As the Customer Service Team Leader, you’ll be responsible for leading a small but high-performing team, ensuring our customers receive outstanding support and service. You’ll play a key role in coaching, mentoring, and developing your team, while also managing day-to-day operations and collaborating closely with internal stakeholders.
**Key Responsibilities**
- Lead and support the Customer Service team to deliver exceptional service
- Monitor team performance and implement continuous improvement initiatives
- Handle escalated customer queries and resolve issues efficiently
- Collaborate with Sales, Operations, and Supply Chain teams to ensure seamless service delivery
- Drive a culture of accountability, teamwork, and customer focus
- Report on service metrics and contribute to strategic planning
**About You**
- Proven experience in a customer service leadership role
- Strong communication and interpersonal skills
- Ability to motivate and develop team members
- Excellent problem-solving and conflict resolution abilities
- Experience in manufacturing or industrial sectors is a plus
- Proficiency in CRM systems and Microsoft Office
**What We Offer**
- Competitive salary and benefits
- Supportive and inclusive team culture
- Opportunities for career development within Fletcher Building
- Access to industry-leading training and resources
- Employee benefits including discounts, wellness programs, and more
**Ready to lead with impact?
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