Account Manager

**Why You'll Love Working with Tower**

At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.

**What you will be doing**

Are you ready to make a difference and drive success? As an Account Manager at Tower, you'll be the key to growing our referral numbers and enhancing adviser engagement with our insurance proposition.

In this exciting role, you'll connect with a portfolio of advisers through telephone and video contacts, increasing their understanding and engagement with Tower's insurance offerings. You'll support our Key Partnership Managers (KPMs) to boost volume and sales, manage adviser enquiries with top-notch communication, and onboard new advisers to ensure they have a seamless experience.

This role is your chance to shine, build meaningful relationships, and contribute to our dynamic team

**Dive into the Heart of Your Responsibilities**:

- **Expert Solutions**: Respond to scenario-based questions with tailored solutions and expert advice.
- **Onboarding Excellence**: Manage the onboarding process for new advisers, ensuring efficiency and effectiveness.
- **Continuous Improvement**: Perform regular follow-ups and health checks with advisers, identifying areas for improvement.
- **Collaborative Efforts**: Assist in scheduling appointments, collaborate with the Partnership Coordinator and Support Manager, and provide feedback to promote continuous service improvement.
- **Insightful Reporting**: Generate monthly reports, providing insights and identifying areas for improvement.

**What You'll Need**

To be successful in this role, you will also demonstrate the following:

- Solid knowledge of customer management systems, reporting tools and processes
- 2+ years of customer/contact centre financial services
- Proven track record of exceeding targets
- Demonstrated sales expertise, including outstanding customer service skills and listening skills.
- Excellent communication skills and attention to detail
- Ability to efficiently manage multiple tasks

**Our Commitment**

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 16 weeks.
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club,
- Warehouse Stationery and more