Document Preparation Officer

1 week ago

Mount Eden, New Zealand First Mortgage Services and First Title Full time

Bring your customer service passion to this role

Great team environment and culture

Full training to ensure you succeed in your role

**Do you have customer service experience and are looking to advance your career in the banking/finance sector?**

**We are looking for someone with exceptional customer services skills with an exceptional eye for detail to join our team of Mortgage Document Preparation Officers on a casual basis at our Auckland office.

**At First Mortgage Services we offer a great team environment and culture where we celebrate milestones and achievements, a leading recognition and reward program, a range of staff benefits including annual flu vaccinations and professional development opportunities including support for external development including paid study leave.

**About the Role**

The Document Preparations Officer will process mortgage documentation including preparation of all required loan documentation. We operate within a fast-paced environment and strive to meet our deadlines to ensure exceptional service to our customers.

**About You**
- You have customer service experience and a customer service mindset
- You have administration experience whether from a previous role or tertiary studies
- Your computer literacy and data entry skills are exceptional and you adapt to new technologies that are introduced
- You are able to work in a high pressure and fast paced environment
- You are very organised with exceptional attention to detail
- You are a great communicator and excel at providing outstanding customer service
- You are a collaborative team member

Bonus points if you have prior experience with mortgage processing or other comparable finance industry experience

**About us**
- With offices across Australia & New Zealand, First Mortgage Services Pty Limited, First Mortgage Services Limited and First American Title Insurance form part of the First American Financial Corporation. We offer property risk insurance and premier mortgage processing services to our clients. The First American Financial Corporation is a FORTUNE 500® company that traces its history to 1889._
- _
- **Our Vision**_
- To consistently provide the best customer experience through and engaged workforce committed to innovation, collaboration and enduring relationships._

FMS is an equal opportunity employer, we are committed to being an inclusive and diverse workplace and community. We embrace individuals from various backgrounds and we prioritise creating a safe workplace culture. We do not discriminate based on legally protected attributes such as ethnicity, gender, sexuality, abilities or other.

**Job Type**: Casual

Pay: $28.54 per hour

**Benefits**:

- Professional development assistance
- Referral program

Application Question(s):

- Do you have New Zealand working rights? Please specify.
- Are you willing to undergo background checks including criminal history and personal credit check if successful?
- What is your notice period with your current employer?

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