Financial Operations Specialist

1 week ago


Rotorua, Bay of Plenty, New Zealand Tangram Full time

Tangram is a luxury resort located in a serene natural setting. We are seeking an experienced Financial Operations Specialist to join our team as a part-time Night Auditor.

This role is responsible for overseeing the smooth operation of the resort during nighttime hours, ensuring exceptional guest experiences and maintaining the highest standards of service.

As a key member of our team, you will welcome and assist guests upon arrival and departure, manage the night audit process, and handle guest inquiries and complaints professionally and promptly.

The ideal candidate will have proven experience in a similar role, strong customer service skills, and flexibility to work night shifts, including weekends and holidays.

Responsibilities:
  • Manage all operations during the night shift, ensuring the smooth running of the resort and maintaining high levels of service.
  • Welcome and assist guests upon arrival and departure, ensuring their needs are met and any issues are resolved promptly.
  • Oversee the night audit process, including accurate preparation of financial reports and other administrative duties.
  • Handle guest inquiries and complaints professionally and promptly, finding resolutions and ensuring guest satisfaction.
  • Collaborate with other departments to address guest issues if they occur.


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