Accommodation and Financial Services Coordinator

2 weeks ago


Rotorua, Bay of Plenty, New Zealand Rotorualibrary Full time

We are seeking a skilled Accommodation and Financial Services Coordinator to join our team at Hana Lodge.

About the Role

This is an excellent opportunity to work in a fast-paced and dynamic environment, contributing to the success of our luxury lodge.

Key Responsibilities
  • Managing all aspects of hotel operations during the night shift, ensuring seamless guest experiences.
  • Welcome and assist guests upon arrival and departure, addressing their needs promptly.
  • Prepare accurate financial reports, guest accounts, and administrative records.
  • Handle guest inquiries and complaints professionally, finding resolutions that meet their expectations.
Requirements
  • Proven experience in a similar role within a luxury hotel or upscale hospitality environment.
  • Strong customer service skills, with a passion for delivering exceptional guest experiences.
  • Flexibility to work night shifts, including weekends and holidays, as required.


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