Hotel Operations Manager

6 days ago


Rotorua, Bay of Plenty, New Zealand Rotorualibrary Full time

Hana Lodge invites applications for a Hotel Operations Manager to join our team on a part-time basis.

About the Role

This is an exciting opportunity to contribute to the success of our luxury lodge, located in the beautiful area of Hamurana.

Key Responsibilities
  • Overseeing and managing all aspects of hotel operations during the night shift, ensuring exceptional guest experiences.
  • Preparing accurate financial reports, guest accounts, and administrative records.
  • Handling guest inquiries and complaints professionally and promptly, finding resolutions that meet their expectations.
  • Ensuring guest safety and property security by monitoring surveillance systems and conducting regular rounds.
Requirements
  • Proven experience in a similar role within a luxury hotel or upscale hospitality environment.
  • Strong customer service skills, with a passion for delivering exceptional guest experiences.
  • Flexibility to work night shifts, including weekends and holidays, as required.


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