Automotive Network Strategist

1 week ago


Auckland, Auckland, New Zealand Assurant, Inc. Full time

About Assurant
At Assurant, we're passionate about delivering exceptional customer experiences. We believe in fostering a diverse and inclusive culture that values creativity, innovation, and growth.
We're seeking an experienced professional to join our team as an Auto Repair Network Manager. This role is responsible for developing and implementing a strategic approach to managing the repair network in New Zealand.
The ideal candidate will have a strong background in automotive mechanical repairs, industry knowledge, and experience in managing external vendors or 3PL providers.

Key Responsibilities:

  • Develop and implement a strategy to manage the repair network, ensuring efficient operations and high-quality customer service standards.
  • Work closely with business leaders to understand requirements and develop solutions that meet business needs.
  • Establish and maintain relationships with repair network partners, ensuring they provide agreed-upon service levels to end consumers.
  • Maintain industry knowledge of systems and applications used by repair agents.
  • Articulate ideas effectively to both technical and non-technical audiences.

Requirements:

  • 5+ years of experience in New Zealand repair network management.
  • Industry knowledge or experience in automotive mechanical repairs.
  • Automotive trade certificate.
  • Prior experience managing external vendors or 3PL providers.


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