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Customer Service Specialist

1 week ago

Auckland, Auckland, New Zealand Karen Walker International Full time

We are seeking a talented and motivated Senior Sales Associate to join our team at Karen Walker International. As a key member of our sales team, you will be responsible for driving sales growth, contributing to our brand's success, and delivering exceptional customer experiences.

About The Role

You will be responsible for actively collaborating with the team to achieve key performance indicators and metrics. This role requires strong communication and interpersonal skills, as well as the ability to work autonomously and as part of a team.

Our ideal candidate will possess excellent organisational and time management skills, with a proven track record in retail sales and customer service.

About You
  • You will be an advocate for brand ambassadorship, fostering long-term relationships with our community and wider retail teams.
  • You will consistently strive to overachieve set sales budgets and key performance indicators.
  • You will utilise product knowledge and internal training tools to maximise and drive sales.
  • You will maintain visual merchandising presentation standards that meet company guidelines and requirements while reflecting the brand.
  • You will maintain housekeeping standards in accordance with company guidelines.
  • You will embody all areas of brand ambassadorship with a demonstrated passion for the company.
  • You will positively contribute to company culture – warm, positive, and forward-thinking.
  • You will assist the wider retail team with all retail operational and inventory management duties.
  • You will support all store processes and compliance.
Key Requirements
  • Proven experience in retail sales and customer service.
  • Exceptional communication and interpersonal skills.
  • Excellent organisational and time management skills.
  • Competency in Microsoft Suite and POS systems including inventory management software.
  • Strong attention to detail and demonstrated initiative.
  • Ability to work flexibly, including weekends.