Customer Service Operations Specialist

4 days ago


Auckland, Auckland, New Zealand Laser® Group Nz Full time

Laser Group Nz is committed to providing exceptional service to our members and customers. As a leading electrical and plumbing contracting network across New Zealand and Australia, we have a unique opportunity for an experienced administrator to join our team.

Job Description

We are seeking a highly organized and proactive Customer Service Operations Specialist to take on the newly created role of Customer Service Support. The successful candidate will be responsible for delivering operational processes related to customer and member queries, including job scheduling and management, accurate reporting, and adherence to health and safety best practices.

Key Responsibilities:
  • Deliver excellent customer service and support to internal and external stakeholders
  • Manage job scheduling and allocation in accordance with business requirements
  • Maintain accurate records and reports to ensure seamless communication and decision-making
  • Ensure compliance with health and safety regulations and guidelines

The ideal candidate will possess excellent communication skills, both written and verbal, and have experience working in a trade industry environment. Strong organizational and time management skills, as well as proficiency in MS Office and simPRO job management software, are also essential.

What We Offer:
  • A competitive remuneration package that reflects your value to our organization
  • A convenient office location close to motorway access and local amenities
  • Off-street parking for easy commuting

This is a fantastic opportunity for an experienced administrator to join a reputable team and showcase their skills in a fast-paced environment. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.



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