Helpdesk Leadership Role

3 days ago


Christchurch, Canterbury, New Zealand Westland Milk Products Full time
Job Summary

We are seeking a skilled IT professional to join our team as an IT Helpdesk Manager. The successful candidate will be responsible for managing a team of helpdesk professionals, improving service delivery, and providing exceptional technical support to staff.

Key Responsibilities

The key responsibilities of this role include:

  • Leading and developing a high-performing team of helpdesk professionals.
  • Managing IT helpdesk operations to ensure efficient handling of technical support requests and meeting service level expectations.
  • Implementing improvements in desktop operations, maintenance, and service efficiency, including the provision of 24x7 remote support environment.
  • Analysing data to optimize processes, identify trends, and enhance support strategies.
  • Collaborating with internal teams and external partners to resolve IT challenges effectively.
  • Staying up-to-date with industry developments to implement the best IT solutions and practices.

Requirements

To be successful in this role, you will need:

  • Proven leadership experience in IT helpdesk or technical support management.
  • Strong customer service focus and excellent communication skills.
  • Hands-on experience with Windows 10 and 11 clients and Windows Server, Microsoft Office 365, SharePoint, VMware, RDS, SQL Server and more.
  • A systematic and collaborative approach to problem-solving.
  • The ability to think on your feet and become familiar with a wide range of modern IT systems.

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