Financial Services Leadership Role

4 days ago


Christchurch, Canterbury, New Zealand Westpac New Zealand Full time

About the Position

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This is an exciting opportunity to join our team as a Financial Services Leadership Role. As a leader, you will be responsible for driving business growth and enhancing customer experience through process improvements and technology optimization initiatives.

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Key Responsibilities

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  • Lead a team of Lending Support Specialists to embed a strong operating model and deliver outstanding customer interactions.">
  • Develop and implement process improvements and technology optimization initiatives to drive efficiency and effectiveness.">
  • Collaborate with cross-functional teams to drive business growth and enhance customer experience.">
  • Provide coaching and development opportunities to team members to enhance their skills and performance.">
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Requirements

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We are seeking an experienced professional who can demonstrate:

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  • Proven leadership experience in a customer service or operations environment.">
  • Excellent communication skills and the ability to build strong relationships with stakeholders.">
  • A track record of successfully leading process improvement and/or technology optimization initiatives.">
  • Strong commercial and financial acumen with the ability to analyze complex data and make informed decisions.">
  • Ability to prioritize work activities and manage multiple responsibilities effectively.">
  • Highly developed critical reasoning and analytical skills with a focus on delivering quality outcomes.">
  • Experience working in a dynamic environment with a strong focus on customer satisfaction.">
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About Us

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We are Westpac New Zealand, a company committed to helping New Zealanders succeed. Our purpose is to ignite financial possibilities for our customers, communities, and the country as a whole.

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We value individuality and strive to create a workplace where talent is developed, passions are fueled, and ambitions thrive. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



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