IT Operations Manager
3 days ago
Westland Milk Products is a leading New Zealand dairy manufacturer with offices and production facilities based in Christchurch and Hokitika. Owned by Yili Group, the company operates as part of the Yili Oceania Business Division (YOBD). As IT Helpdesk Manager, you will play a key role in ensuring smooth IT operations across the division.
About the Role
This newly created position involves managing a team of helpdesk professionals, improving service delivery, and providing exceptional technical support to staff. You will lead by example, drive process improvements, and ensure that our IT infrastructure supports our high-performance environment.
Key Responsibilities
- Leading & Developing a High-Performing Team - Provide training, mentorship, and career growth opportunities for team members.
- Managing IT Helpdesk Operations - Ensure technical support requests are efficiently handled and meet service level expectations.
- Enhancing IT Support Services - Implement improvements in desktop operations, maintenance, and service efficiency including the provision of 24x7 remote support environment.
- Driving Continuous Improvement - Analyse data to optimize processes, identify trends, and enhance support strategies.
- Collaborating Across Departments - Work closely with internal teams and external partners to resolve IT challenges effectively.
- Staying Ahead in IT - Keep up with industry developments to implement the best IT solutions and practices.
Requirements
To succeed in this role, you will need:
- Proven leadership experience in IT helpdesk or technical support management, ideally supported by a degree or diploma in computing, IT, or a related field, or equivalent work experience.
- Strong customer service focus coupled with excellent communication skills and a readiness to learn.
- Hands-on experience with Windows 10 and 11 clients and Windows Server, Microsoft Office 365, SharePoint, VMware, RDS, SQL Server and more.
- A systematic and collaborative approach to problem-solving and the ability to think on your feet.
- The ability to become familiar with a wide range of modern IT systems.
About Us
We are more than just dairy - we are a world-class health food provider. Our core values drive everything we do: Excellence, Accountability, Innovation, Win-Win, and Respect. We offer a competitive salary + company incentive scheme, Health Insurance, Life Insurance, and the opportunity to work with cutting-edge technology and a dynamic team.
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