Guest Services Professional

2 days ago


Auckland, Auckland, New Zealand Jw Marriott Full time

Delivering Exceptional Guest Experiences

In this role, you will be empowered to take ownership of guest interactions, using your initiative to address their needs and exceed their expectations. You will process operational tasks efficiently, complete accurate reports, and share local knowledge to enhance the guest experience.

Key Responsibilities

  • Addressing guest requests and resolving issues in a timely and professional manner
  • Completing reports and communicating effectively with colleagues to ensure seamless service delivery
  • Sharing local insights and recommendations to enrich the guest experience

Requirements and Qualifications

  • High school diploma or equivalent required; related work experience not necessary
  • Ability to move about the space, stand, sit, or walk for extended periods, and lift objects up to 10 pounds
  • Professional demeanor, excellent communication skills, and a passion for delivering exceptional service

About Our Culture

JW Marriott values diversity and inclusion, fostering an environment where associates can grow, learn, and thrive. Join our team and become part of a community that prioritizes associate satisfaction, training, and recognition.



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