Guest Services Coordinator

3 days ago


Auckland, Auckland, New Zealand Marriott International Full time

About This Role

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We are seeking a seasoned Guest Relations professional to join our team as a Front Desk Manager. In this critical role, you will be responsible for leading our front desk operations and ensuring that our guests receive the highest level of service and attention.

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Main Responsibilities

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  • Lead and manage a team of front desk staff to deliver exceptional guest service\
  • Develop and implement strategies to drive guest satisfaction and loyalty\
  • Oversee front desk operations to ensure seamless delivery of hospitality services\
  • Collaborate with other departments to ensure effective communication and problem-solving\
  • Monitor and analyze guest feedback to identify areas for improvement

Responsibilities Summary

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This role requires a proven track record of success in guest relations and a deep understanding of hotel operations and systems. You must be able to lead and motivate a team, communicate effectively with guests and colleagues, and work effectively in a fast-paced environment.

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What We Offer

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We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our employees also enjoy access to exclusive discounts and perks, as well as opportunities for professional growth and development.



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