Resort Guest Services Manager

5 days ago


Auckland, Auckland, New Zealand Avani Hotels And Resorts Full time

Introduction
We are a dynamic and vibrant team at AVANI Auckland Metropolis Residences, dedicated to delivering exceptional guest experiences and maintaining a positive work culture. If you are passionate about customer service and have a strong desire to succeed, we would love to hear from you

Job Description
This is an exciting opportunity to join our team as a Guest Service Agent. In this role, you will be responsible for providing a warm and welcoming experience for our guests, ensuring a seamless check-in and check-out process, and managing guest inquiries and issues.

Key Responsibilities

  • Ensure a smooth and efficient check-in process for all guests.
  • Manage guest inquiries and resolve any issues that may arise.
  • Collaborate with the front office team to ensure seamless communication and effective issue resolution.

Requirements
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a proven ability to work effectively in a fast-paced environment.



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