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Hospitality Operations Specialist
1 week ago
Delivering Exceptional Guest Experiences
As a Front Desk Manager Assistant, you will be the face of our hotel, responsible for rolling out the red carpet of hospitality and ensuring every guest feels like a VIP. You will be the point of contact for guests, resolving issues, and exceeding expectations.
Key Responsibilities
This role involves working closely with security to maintain a safe and secure environment, sharing local knowledge with guests, and taking charge of reception desk duties. You will also be responsible for managing guest accounts, handling reservations, and processing night audit reports.
Skills and Qualifications
Our ideal candidate will have a proven track record of providing exceptional customer service, be able to work collaboratively as part of a team, and possess strong organizational and time management skills. We value creativity, flexibility, and adaptability in this role.
