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Senior Front Office Leader

1 week ago

Christchurch, Canterbury, New Zealand Distinction Hotels Full time

At Distinction Hotels, we're seeking a seasoned Front Office professional to spearhead our guest experience strategy and lead our front desk team with expertise and passion. Purpose of the Role

This is an exceptional opportunity to drive hotel operations forward by ensuring seamless guest experiences at every touchpoint. As a key member of our leadership team, you'll collaborate closely with the General Manager to achieve this goal.

Main Responsibilities:

  • Oversee and motivate the front office team to deliver exceptional service levels.
  • Enforce hotel policies, SOPs, and service standards to maintain consistency across all guest interactions.
  • Act as a decision-maker in the absence of the General Manager, exercising sound judgment to ensure smooth hotel operations.
  • Work in conjunction with housekeeping to coordinate special requests from guests.
  • Manage guest bookings, VIP arrivals, and group reservations with precision to meet guest expectations.
  • Assist with hotel accounting tasks when required, maintaining accurate records and reports.
  • Develop and train front desk staff to uphold exceptional service levels, promoting growth within the team.
  • Take on reception shifts as needed to support your team members and ensure seamless guest experiences.

You Bring:

  • 2-3 years of Front Office experience, including at least 2 years in a supervisory role.
  • LCQ qualification and a current Manager's Certificate.
  • A hospitality-related tertiary qualification (desired but not mandatory).
  • Outstanding verbal communication and interpersonal skills to effectively interact with guests and colleagues.