Debt Resolution Expert

3 days ago


Auckland, Auckland, New Zealand Zip Co Full time
About the Role

We are seeking an experienced collections professional to join our team as a senior specialist. In this role, you will be responsible for managing a portfolio of accounts, negotiating repayment plans with customers, and working closely with our internal stakeholders to ensure seamless communication and resolution.

The ideal candidate will have a strong background in collections, excellent communication and negotiation skills, and the ability to work effectively in a fast-paced environment.

  • Build trust and negotiate repayment solutions with customers, while maintaining strong relationships with them.
  • Create, maintain, and run daily and monthly reports on outstanding debt, ensuring accuracy and updating on progress.
  • Liaise with multiple debt collection agencies on client queries.
What You'll Bring
  • 4+ years experience within a collections or telephone experience environment in a similar role or have transferable skills from a customer-facing role.
  • In-depth understanding of receivables management and debt collection processes.
  • Sound knowledge of collections techniques and familiarity with relevant regulatory requirements.


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