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Debt Management Expert

2 weeks ago

Auckland, Auckland, New Zealand Zip Co Full time

About the Job

The role of a Debt Management Expert at Zip Co involves providing support to customers in financial distress, building relationships, and negotiating repayment solutions. The successful candidate will have 4+ years of experience in collections or telephone environment, with a strong understanding of debt collection processes.

Key Responsibilities

  • Providing empathetic communication and negotiation skills to customers.
  • Leading teams and supporting junior members.
  • Creating daily and monthly reports on outstanding debt.
  • Liaising with multiple debt collection agencies.

About Us

Zip Co is a digital financial services company offering innovative products, operating in Australia, New Zealand, and the US. We're proud to be a values-led business, guided by Customer First, Own it, Stronger Together, and Change the Game.

What You'll Get

We offer a dynamic work environment, opportunities to learn new skills, and broader responsibilities. As a Zipster, you'll receive:

  • 25 days paid leave annually.
  • 16 weeks paid parental leave for primary carers.
  • Mental health and wellness initiatives.
  • Team social events and epic offices.