Healthcare Enquiry Resolution Expert

5 days ago


Auckland, Auckland, New Zealand Randstad Full time

About the Role
In this exciting new role, you'll be responsible for delivering exceptional customer service and resolving enquiries related to healthcare treatment eligibility under our members' insurance plans. You'll work closely with our diverse and passionate team to provide support and guidance to our members.

Your Key Responsibilities
Foster member satisfaction and brand loyalty through efficient resolution of inquiries and processing policy changes
Provide clear and concise information to our members regarding their insurance coverage and benefits
Navigate our systems and tools to accurately record enquiry details and outcomes

Your Qualifications
You are customer focussed and love helping people
You have a positive outlook with a growth mindset
You have great communication skills and a friendly manner
You are resilient and self-aware
To be eligible for this role, applicants must reside in New Zealand and possess unrestricted working rights



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