Claims Resolution Expert

5 days ago


Auckland, Auckland, New Zealand Allianz Partners Full time
Job Description
We are seeking a Claims Resolution Expert to join our team at Allianz Partners. In this role, you will play a critical part in delivering exceptional customer service by addressing customer inquiries, building strong relationships, and resolving issues efficiently. You will ensure that all claims are processed in accordance with regulatory and company guidelines, maintaining high accuracy standards and minimizing errors. Additionally, you will communicate clearly with management about your workload status and prepare necessary documents according to company standards.

About the Role
This is a full-time, permanent position that offers a dynamic work environment where you can grow and develop your skills. You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.

Your Key Responsibilities
- Process travel insurance claims based on policy details and circumstances of the claim.- Investigate complex claims to ensure accurate estimates of potential costs.- Finalize claims as quickly as possible while maintaining high accuracy standards.

Your Requirements
- Strong communication skills, able to adapt to different audiences and effectively influence at all levels.- Ability to work independently and within teams, offering support and respect to colleagues.- Quick decision-making skills with the ability to manage pressure and prioritize tasks.



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