Property Damage Resolution Expert

3 weeks ago


Auckland, Auckland, New Zealand Tsa Group Full time

**Role Summary:**

We're looking for a skilled Customer Experience Specialist to join our team as a Claims Consultant. In this role, you'll be responsible for managing property damage claims for our Australian customer base, ensuring exceptional service delivery and high customer satisfaction.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a remote team.

  • Key Performance Indicators (KPIs):
  • First-call resolution rate.
  • Customer satisfaction ratings.
  • Claim resolution efficiency.
  • Adherence to quality standards.


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