Credit Resolution Professional

7 days ago


Auckland, Auckland, New Zealand Zip Co Full time

About the Job Description

The Credit Resolution Professional role at Zip Co involves providing support to customers in financial distress, building relationships, and negotiating repayment solutions. The successful candidate will have 4+ years of experience in collections or telephone environment, with a strong understanding of debt collection processes.

Key Responsibilities

  • Providing empathetic communication and negotiation skills to customers.
  • Leading teams and supporting junior members.
  • Creating daily and monthly reports on outstanding debt.
  • Liaising with multiple debt collection agencies.

About Us

Zip Co is a digital financial services company offering innovative products, operating in Australia, New Zealand, and the US. We're proud to be a values-led business, guided by Customer First, Own it, Stronger Together, and Change the Game.

What You'll Get

We offer a dynamic work environment, opportunities to learn new skills, and broader responsibilities. As a Zipster, you'll receive:

  • 25 days paid leave annually.
  • 16 weeks paid parental leave for primary carers.
  • Mental health and wellness initiatives.
  • Team social events and epic offices.


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