Sales Floor Leader

4 days ago


Wellington, Wellington, New Zealand Express, Inc. Full time

**About Us**

Express, Inc. is a leading apparel brand dedicated to creating confidence and inspiring self-expression. Our mission is to deliver a seamless shopping experience to our customers, whether they shop in-store or online.

**The Role**

We are seeking a highly skilled and motivated Retail Sales Leader to join our team. The ideal candidate will have experience in retail operations, customer service, and team management.

Key Responsibilities:

  • Drive operations on the sales floor and in the stockroom
  • Train associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards
  • Develop and implement action plans to optimize results
  • Ensure associate coverage to create a great customer experience
  • Oversee and authorize the checkout experience
  • Assist with merchandise flow, such as shipment, replenishment, omnichannel operations, in the store
  • Monitor and analyze customer service provided by team members
  • Build an effective schedule with the right associate in the right place at the right time
  • Promote and support an environment focused on delivering great in-store customer experiences

**Requirements**

We are looking for someone who:

  • Has high school or equivalent education
  • Has 1+ years of experience in retail
  • Is proficient in using technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements

Additionally, the ideal candidate should have:

  • Previous retail experience preferred
  • Ability to effectively communicate with customers, peers, and supervisors
  • Demonstrated sales accountability
  • Demonstrated collaborative skills and ability to work well with a team
  • Ability to multitask and handle multiple customers and/or processes at once

**What We Offer**

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Pay Time Off
  • Parental leave for new moms and dads

For part-time associates, Express, Inc. partners with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance, and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave, and participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.



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