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Retail Sales Team Leader

2 weeks ago

Wellington, Wellington, New Zealand Express, Inc. Full time

About Us
Express, Inc. is a leading multichannel apparel brand dedicated to providing modern, confident, and effortless style to our customers worldwide.
We are committed to delivering exceptional customer experiences through our stores, online platforms, and innovative retail model.

Job Description
The Retail Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers. The ideal candidate will have previous retail experience and be able to effectively communicate with customers, peers, and supervisors.

Key Responsibilities

  • Assist in developing and motivating associates to maximize sales potential.
  • Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
  • Partner with Store Management to provide feedback on associate performance.
  • Assist in training associates on store operations, product, policy, and procedures.
  • Execute action plans that optimize results.
  • Ensure appropriate associate coverage to create a great customer experience.
  • Oversee and authorize the checkout experience.
  • Assist with merchandise flow, such as shipment, replenishment, and omni-channel operations in the store.
  • Monitor and analyze the customer service provided by team members.
  • Build an effective schedule with the right associate in the right place at the right time.
  • Promote and support an environment focused on delivering great in-store customer experiences.
  • Effectively resolve customer service issues to a positive outcome.
  • Lead and model our customer experience model.
  • Display expert knowledge of product, company policies, promotions, loyalty programs.

Requirements

  • Education: High School or Equivalent.
  • Years of Experience: 1.
  • Proficient in use of technology (iPad, registers).
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.

Benefits

  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) with Company match.
  • Merchandise discount.
  • Paid Time Off.
  • Parental leave for new moms and dads.