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Front Desk Coordinator

1 week ago


Auckland, Auckland, New Zealand Fidelity Life Full time
About Us
Fidelity Life is a trusted leader in the life insurance industry, dedicated to delivering tailored life insurance solutions that meet the unique needs of its customers. With over 50 years of experience, we've established a reputation for excellence and a commitment to innovation. Our customer-first approach ensures that every interaction with our organization is a positive one.

We're seeking a highly skilled Workplace Community Coordinator to join our team and play a vital role in shaping the culture at Fidelity Life. This critical role involves managing the front desk, coordinating meetings and events, and maintaining a positive office environment. If you're someone who thrives in a fast-paced environment, loves variety, and is passionate about creating a welcoming workplace, we encourage you to apply.

Responsibilities:
  • Front Desk & Customer Service:
    • Provide exceptional customer service and manage the front desk.
    • Act as the first point of contact for visitors, ensuring a warm and professional welcome.
    • Oversee security access to the office and ensure adherence to relevant standards.
    • Act as the first port of call for any health, safety, and wellbeing concerns.
  • Office Environment & Culture:
    • Contribute to a positive office environment that fosters collaboration, energy, and a sense of community.
    • Support the setup, maintenance, and troubleshooting of meeting rooms and breakout spaces.
    • Assist with managing car parking access for employees and visitors.
    • Coordinate internal and external events to create memorable experiences.
Requirements:

We're looking for someone with proven customer service experience, preferably in a front-line or customer-facing role. Previous experience in event coordination or office management is a plus, but not essential. Knowledge of health, safety, and wellbeing practices is advantageous. Strong communication and relationship management skills, with a personable and professional approach, are also essential.

The ideal candidate will be able to manage multiple tasks simultaneously while staying organized and detail-oriented. They should possess proactive problem-solving skills and the ability to adapt to changing priorities. Confidence in using Microsoft Office applications, including Outlook, Teams, and Word, is also required.