Front Desk Ambassador

3 days ago


Auckland, Auckland, New Zealand Pullman Kinshasa Grand Hôtel Full time

About the Role

This is an exciting opportunity to join our team as a Customer Service Liaison at Te Arikinui Pullman Auckland Airport. As a key member of our Front Desk team, you will provide exceptional customer service and create a warm welcome for guests upon arrival. You will also assist guests with their luggage during check-in and check-out, ensuring a seamless and enjoyable experience.

Key Responsibilities

  • Provide exceptional customer service and create a warm welcome for guests upon arrival
  • Assist guests with their luggage during check-in and check-out
  • Collaborate with the Head Concierge and our Welcomers to ensure guests feel at home
  • Park and retrieve guests' cars with care, enhancing their convenience and comfort (where applicable)
  • Ensure timely and efficient collection and delivery of guest luggage, providing top-notch service throughout their stay

Requirements

  • Experienced in Front Office or a Porter/Concierge role (preferred but not essential)
  • Assisting guests with valet parking (a Full Driver's License is required)
  • Physical ability to handle guest luggage with care

What We Offer

We offer incredible Accor Heartist Benefits, including discounted Food & Beverage + Accommodation Worldwide. Our Commitment To Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.


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