Customer Relations Advisor
5 days ago
The Das Group is seeking a Customer Relations Advisor to join our Bristol office. This part-time role involves managing customer complaints, delivering exceptional customer experiences, and contributing to our Customer Experience & Insight strategy.
Key Responsibilities
- Manage customer complaints via multiple channels, including telephone helplines, emails, and the website.
- Triage complaints appropriately while meeting regulatory requirements.
- Contribute to the delivery of our Customer Experience & Insight strategy by monitoring and responding to negative customer reviews.
- Manage Data Subject Access Requests (DSARs) and allocate escalated complaints to team members.
Requirements
To be successful in this role, you will have previous customer service experience in a fast-paced corporate environment, preferably in Financial Services. You should also possess excellent communication skills, both written and verbal, and an inquisitorial and problem-solving focus to deliver seamless customer experiences.
Benefits
- 21 hours per week, Monday to Friday.
- Generous remuneration package.
- 25 days holiday (pro-rata for part-time employees).
- Company pension scheme.
- Group Income Protection and Group Legal Protection.
- Choice of European Motor Assistance or Home Emergency Assistance.
- Inclusion in the Health Cash plan.
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