Customer Relations Specialist

2 days ago


Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time

Job Description We are looking for a Customer Relations Specialist to join our vibrant CS team of 5, reporting to the Customer Services Manager you will play a vital role in providing support to customers (internal and external) in ensuring that all orders and delivery issues are promptly resolved with the highest level of customer service.
You will be responsible for, but not limited to: Ensuring all outbound and inbound calls are made for customer orders as per call cycles Ensuring customer orders for both professional and retail business are entered into our ERP system accurately (including back orders if applicable) to ensure customer requirements & expectations are met Execute up-sell JDE strategies to increase sales and expand a customer's product range within the existing customer base Building rapport with all customers and potential customer of JDE Respond to customer complaints requiring investigation in a timely manner Working with internal stakeholders to ensure organisational cohesion with all customer focused initiatives Facilitation of email requests; orders, product/pricing inquiries (internal and external customers) consumer complaints etc Daily completion of Credit Request and product returns Qualifications To be the best Customer Relations Specialist for this role, we're looking for someone who has the following skills and experience: 3 years' experience – Customer Services/Call Centre Coffee and tea knowledge – advantage ERP systems experience – SAP and/or SalesForce Excellent communication and interpersonal skills Computer Proficiency Attention to detail and ability to prioritize tasks effectively Strong troubleshooting skills and ability to learn new technologies quickly Valid unrestricted work visa Additional Information Perks Competitive salary, 3% Kiwisaver Employer Contribution and incentive bonus Hybrid working flexibility, after successful completion of training Medical Insurance for you and your family Income Protection and Life Insurance Enjoy half a day off on your birthday Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands If so, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise).
If you have any questions you'd like to ask before applying, feel free to send an e-mail to NZ Talent ( ****** ). Short cover letters (in the Message section) outlining your motivation to join JDE Peet's in this role are greatly appreciated.
Note: no applications are handled via e-mail.
We are not an accredited employer therefore cannot assist with work visas and currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions.



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