National Operations Manager
7 days ago
About the Opportunity
At the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand. We are a fun, friendly and diverse group, and we are all great communicators and relationship builders.
We encourage and inspire our teams through energy, enthusiasm, integrity and have a consistent focus on what is important - excellent service to drive good outcomes.
This role offers a chance to lead a national Contact Centre and/or service delivery operation, working closely with the leadership team to ensure priorities of the work programme result in efficient and effective operations.
You will be responsible for managing budgets, forecasting, and allocating resources to help meet business and strategic goals, as well as leading by example, role modeling the Ministry's values and your leadership style will support collaboration within the Collections function and across teams within National Service Delivery.
Key Responsibilities
- Leading a national Contact Centre and/or service delivery operation
- Managing budgets, forecasting, and allocating resources
- Working closely with the leadership team to ensure priorities of the work programme result in efficient and effective operations
- Leading by example, role modeling the Ministry's values and supporting collaboration within the Collections function and across teams within National Service Delivery
About You
To be successful in this role, you will naturally have excellent communication and time management skills. You will be able to demonstrate strong leadership skills in a contact centre environment, influence change and can have courageous conversations whilst demonstrating resilience.
The successful applicant will also be able to interpret data from reporting to support coaching conversations, experience leading a national Contact Centre and/or service delivery operation, strong analytical skills, using data and information analysis to monitor business performance information and reporting.
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