National Operations Manager

7 days ago


Wellington, Wellington, New Zealand Ministry Of Justice - New Zealand Full time

About the Opportunity

At the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand. We are a fun, friendly and diverse group, and we are all great communicators and relationship builders.

We encourage and inspire our teams through energy, enthusiasm, integrity and have a consistent focus on what is important - excellent service to drive good outcomes.

This role offers a chance to lead a national Contact Centre and/or service delivery operation, working closely with the leadership team to ensure priorities of the work programme result in efficient and effective operations.

You will be responsible for managing budgets, forecasting, and allocating resources to help meet business and strategic goals, as well as leading by example, role modeling the Ministry's values and your leadership style will support collaboration within the Collections function and across teams within National Service Delivery.

Key Responsibilities

  • Leading a national Contact Centre and/or service delivery operation
  • Managing budgets, forecasting, and allocating resources
  • Working closely with the leadership team to ensure priorities of the work programme result in efficient and effective operations
  • Leading by example, role modeling the Ministry's values and supporting collaboration within the Collections function and across teams within National Service Delivery

About You

To be successful in this role, you will naturally have excellent communication and time management skills. You will be able to demonstrate strong leadership skills in a contact centre environment, influence change and can have courageous conversations whilst demonstrating resilience.

The successful applicant will also be able to interpret data from reporting to support coaching conversations, experience leading a national Contact Centre and/or service delivery operation, strong analytical skills, using data and information analysis to monitor business performance information and reporting.



  • Wellington, Wellington, New Zealand Ministry Of Justice (New Zealand) Full time

    Company OverviewWe are going through an exciting phase of change within our National Service Delivery team. This is a fantastic opportunity to contribute toward our Collections strategy of 'Easy, Accessible Debt resolution'. Our Ministry's values and leadership style support collaboration within the Collections function and across teams.Job DescriptionWe are...


  • Wellington, Wellington, New Zealand National Emergency Management Agency (Nz) Full time

    About the OpportunityWe are seeking an experienced Operational Policy Analyst to join our team in the National Security unit. As a key member of our team, you will play a critical role in providing policy advice to government and stakeholders on emergency management-related issues.Key ResponsibilitiesDevelop and implement policy frameworks and guidelines to...


  • Wellington, Wellington, New Zealand National Emergency Management Agency (Nz) Full time

    **Company Overview**The National Emergency Management Agency (NEMA) is a leading agency in New Zealand's emergency management system, providing national leadership and strategic direction. Our primary focus is on the performance and capability of the emergency management system as a whole, across all hazards and risks.We value diversity and inclusion,...


  • Wellington, Wellington, New Zealand National Emergency Management Agency (Nz) Full time

    About the RoleThe National Emergency Management Agency (NEMA) is seeking an experienced professional to join our Assurance team as a Senior Assurance Strategist. In this role, you will play a critical part in developing and implementing assurance systems, conducting thorough assurance activities, and providing high-quality assessments and advice to...


  • Wellington, Wellington, New Zealand OCG Consulting Full time

    Permanent | Wellington | Posted 31 January 2025 | Ref No BH-168543 National Contact Centre Manager Are you an experienced contact centre leader with a background in the health sector? Do you have a track record of leading teams, improving service delivery, and implementing operational improvements?We're looking for a strong leader to manage a National...


  • Wellington, Wellington, New Zealand National Emergency Management Agency (NZ) Full time

    About UsThe National Emergency Management Agency (NZ) is a leading organization in emergency management. Our mission is to provide national leadership and expertise to ensure New Zealand's distributed emergency management system performs effectively.We value diversity, inclusion, and flexibility in the workplace. Our team strives to actively build te Ao...


  • Wellington, Wellington, New Zealand National Emergency Management Agency (Nz) Full time

    About UsThe National Emergency Management Agency (NEMA) is responsible for providing national leadership to New Zealand's distributed emergency management system. We value diversity, inclusion, and flexibility in our workforce and strive to create an environment where staff can thrive and grow.Job DescriptionThis exciting opportunity is for a Government...


  • Wellington, Wellington, New Zealand National Emergency Management Agency (Nz) Full time

    Wellington-BasedPermanentHelp shape the future of New Zealand's emergency management system.Use your operational policy skills to develop and implement government policy.Provide policy advice to government during and after emergencies.We have an exciting role for a critical thinker who can deliver high quality operational policy analysis and advice,...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Your RoleAs our National Emergency Response Manager, you will be responsible for managing and building a high-performing team, ensuring staff wellbeing and welfare. You will develop strong relationships with national, regional, and local partners and stakeholders, and provide support during national, regional, or local emergencies. This may involve...

  • National Accounts

    7 days ago


    Wellington, Wellington, New Zealand Equans Anz Full time

    Equans ANZ, a leading provider of technical services across Australia & New Zealand, and globally.We are now seeking a dynamic and results-driven National Accounts & Business Development Manager to join our team in New Zealand.This role is ideally based in Wellington, but we welcome exceptional candidates from across New Zealand.For the right fit, location...


  • Wellington, Wellington, New Zealand Ministry For Primary Industries Nz Full time

    Job Title: National Property Commercial ManagerRole type: Full time, permanentLocation: WellingtonSalary band & range: B $136,214 to $170,000 depending on skills and experienceJoin the Property & Assets team based in Wellington leading property leasing, projects, and contract management functions across the portfolio.Drive and develop commercial acumen...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Manager Facilities Operations at Te Papa, Wellington - WairarapaTe Papa stands proud as an iconic national museum housing the treasures of the nation and is a vibrant destination for both national and international visitors.It is also a meeting place, a place for lifelong learning, and a place that inspires a sense of wonder and connection.Te Papa is an...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Manager Facilities Operations at Te Papa, Wellington - WairarapaTe Papa stands proud as an iconic national museum housing the treasures of the nation and is a vibrant destination for both national and international visitors.It is also a meeting place, a place for lifelong learning, and a place that inspires a sense of wonder and connection.Te Papa is an...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About the Role:Maintain operational readiness of the 24/7 national cyber security incident response functionLead operational coordination for the NCSC in domestic and international contextsDevelop priorities and set work programmes that keeps pace with the operating context and system expectationsKey Responsibilities:Keep pace with the operating environment...


  • Wellington, Wellington, New Zealand National Emergency Management Agency (NZ) Full time

    Risk Management ProfessionalNational Emergency Management Agency (NZ) is seeking an experienced Risk Management Professional to join our Policy Unit. In this role, you will provide expert risk management advice to government, the emergency management sector, and wider national security systems.Your key responsibilities will include:Helping progress an...


  • Wellington, Wellington, New Zealand National Emergency Management Agency (NZ) Full time

    Job DescriptionNational Emergency Management Agency (NZ) is seeking an experienced Emergency Management Advisor to join our Policy Unit. As an advisor, you will provide high-quality policy advice to government, the emergency management sector, and wider national security systems.Your key responsibilities will include:Helping progress an Emergency Management...


  • Wellington, Wellington, New Zealand New Zealand Intelligence Community Full time

    Role SummaryWe are looking for a Technical Leader to lead our team in the Intelligence Directorate. As a Technical Leader, you will be responsible for delivering high-quality products that meet user requirements and supporting the unit's business plan. You will work closely with the team to design data-driven solutions and ensure that quality and timely...


  • Wellington, Wellington, New Zealand New Zealand Ministry Of Economic Development Full time

    About the TeamThe National Security Intelligence workstream is responsible for providing advice and coordination support to MBIE's National Security and Intelligence functions. We work closely with external partners and stakeholders to ensure that individuals who enter New Zealand are of good character and do not pose a threat to New Zealand's national...


  • Wellington, Wellington, New Zealand Nz Qualifications Authority Full time

    Role SummaryThis Education Quality Assurance Specialist role is an exciting opportunity to contribute to the quality and equity of New Zealand's national assessment systems.Key ResponsibilitiesWork closely with schools and key stakeholders to lead quality assurance processes, ensuring compliance with NZQA policies and legislated requirements.Develop and...


  • Wellington, Wellington, New Zealand Vitae NZ Full time

    Job OverviewA key leadership position at Vitae NZ, responsible for providing direction to the Early Response Team.Leading a team of ten professionals across Wellington and Hamilton, ensuring professional oversight and service development.Vitae NZ is a nationwide provider of workplace wellbeing and employee assistance services. As a not-for-profit...